Central Square Shopping Centre, is a retail shopping centre located in Armstrong Street, Ballarat, Victoria, Australia. Details of our products and services can be located on the home page. Our purpose is to manage the shopping centre and provide services associated with this. Our Privacy officer can be contacted on (03) 5333 4330 or by facsimile on (03) 5333 4001. We will collect, use and disclose and hold personal information in accordance with the Privacy Act 1998 (“the Act”).


  • When we collect information about you; and
  • What Information we collect and hold about you and why we collect such information; and
  • How that information is used by us and the organizations, or types of organizations that the information would usually be disclosed to; and
  • If the law requires the collection of such information; and
  • The consequences, if any, of you not disclosing such information; and
  • That you can access such information and how you can access such information; and
  • How you can correct such information if it is not correct.


We automatically receive and record information from your browser when you log on to our website www.centralsquareballarat.com.au, via session “cookies” including your IP address, Browser version and operating system version (used for site compatibility) and the page or pages you have visited. This information allows us to identify how you use our website facilitates and allows us to further develop the website and better provide services. This cookie information is not used for any other purpose and is not linked by us with any other information that may identify the website user. Our contract website server provider does not have any access to any personal information that would permit such linking of information. We have taken appropriate measures to ensure the security and stability of its website.


We do not collect personal information unless it is necessary for us to carry out our functions and activities as a shopping centre.  We only collect such information by lawful and fair means and in an unobtrusive way.  You may provide us with personal information about yourself or others each time you contact us by phone, fax, letter or email.  We need to use this information to provide you with our services and/or products.  This information will be used and managed as follows: Disclosure of personal information and marketing

We will use and disclose your personal information for the primary purposes of managing and promoting our  shopping centre or a purpose related to our primary purpose such as marketing, where you consent to such disclosure or such disclosure is permitted by the Act.  In addition we use such information to market to you products and services offered by us  unless you have indicated that you do not wish to obtain such marketing offers or material.  Such a request can be made to the Privacy Officer.  We will in such circumstances only use the personal information provided for the sole purpose of providing the service you have requested. We  may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by us.  Your personal information will be provided to these business for the purposes of ensuring that our services are marketed to you or to enable a service to be provided to you. We will not otherwise provide your personal information to a third party without your approval.


The personal information you have provided to us will be kept confidential and secure and will not be accessible for unauthorised use, amendment or disclosure.  Only our staff that have been trained on our privacy policy will have access to such information.  You are able to access the personal information we hold about you at any time by contacting our Privacy Officer by phone, fax or e-mail. We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete.  To assist us to do this please provide us with the correct information and inform us if your details have changed.  This can be done by providing us with details of any changes to your information by fax or e-mail.  If we deny you access or deny a request for correction we will provide you with reasons why we have denied you access or corrected such information in this instance. Due to the importance of your privacy, our privacy policy will be reviewed and monitored regularly. A copy is available by contacting the Privacy Officer.


If you are concerned with the way we have handled your personal information, please contact our Privacy Officer with your complaint.  We will make available to you a privacy complaint form, which you will be required to complete and return to us.  This will ensure the prompt investigation of your complaint.  If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly. If you are still concerned, you may contact the Privacy Commissioner.